ORDERING
We focus on offering a better purchasing experience, while we hope that you enjoy your purchase as much as we expect. if for any reason you are not completely satisfied, we'd like to exchange or refund what you get.
Return and Conditions including (but not limited to)：
1, We accept returns only if wrong goods were shipped or goods have visible/functional defects.
2, You must email us reasons for return before returning goods.
3, Please do not return items to us without prior notification and return authorization
4, Sale/clearance items cannot be returned or exchanged if goods don not have any visible/functional defects.
5, We accept returns within 5days from the date of delivery received.
6, Item must be in perfect unused condition with tags in place.
7, We do not accept responsibility for returned item until it is received back.
8, We do not accept liability for lost packages and goods damaged in transit.
9, Added shipping charges are non-refundable.
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Q: How long for shipment?
A：Items are dispatched within 3-7 days of placing an order, except for customized products.
Q: Where can I find the size chart?
A: Size charts vary for individual products, please refer to our Size Chart by clicking the “Size Chart” tab on the product page.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 5 hours after placing your order via online chat or email us your request to gg377jp@gmail.com.
Q: Does Hanfu accept returns?
A:Due to the particularity of Hanfu, our Hanfu only accepts changing codes within 5 days (postage is at your own expense)
Q: What kind of payment methods do you accept?
A: We accept PayPal now.
Q: Are my privacy and personal information secure on your site?
A: Strictly abide by the GDPR policy for your privacy security. Please review the full details on how we protect your privacy and personal information by visiting our privacy page.
ORDER STATUS
Q: How do I check on the status of my order?
A: You will receive emails after checkout and after shipping. Which also include your order tracking number and shipping carrier.
Q: Why was my order cancelled?
A: To avoid fraud transaction, your IP address/billing address/shipping address will be automatically detected by our system. Your order would be cancelled if there is a risk of fraud transaction. Please contact the bank account of your card issuer for more details if your order was cancelled.
SHIPPING
Q: How do I track my shipping status?
A: The tracking number and shipping carrier info will be sent to your email account as soon as your package is shipped. Or you can just contact our customer service team via email or online chat.
Q: What should I didn’t receive my package for a long time?
A: Send a request to gg377jp@gmail.com with your order number included and we will do a detailed investigation with your shipping carrier.
RETURNS
Q: How can I return my product?
A: We accept full refund if there are any quality issues only. Simply send us a digital proof and return the package back after mutual agreement. We will do a full refund and cover your shipping cost after receiving the package.
OTHER
Q: I am a reseller, I would like to buy many pieces of your item, what’s the wholesale price?
A: Hi, thanks for your inquiry, if you would like to buy large quantity, please send email to us gg377jp@gmail.com, we will give you the best price, thanks!
